Interactive adviceon your website...
AdviceAid SelfServ
Tailored, quality and consistent housing advice direct to customers on your website.
70% of customers expect your website to include a self-service tool*, accessible even when your officers are not.
AdviceAid SelfServ is a self-service application that is accessible from your website. It provides tailored, quality and localised housing advice in response to your customer’s needs and circumstances.
Advice covers tenant rights benefits, harassment, S21 notices, mortgage arrears, domestic abuse, rights of occupation, welfare reform, illegal eviction, rent arrears, housing disrepair and much more.
Adding AdviceAid SelfServ to your website will:
- Enhance your online advice offering
- Assist with the prevention homelessness and therefore save the council money
- Save on adviser time
- Remove the hassle of writing and updating the advice pages on your website
- Ensure your website is always up-to-date with the latest advice with little or no maintenance needed by your team
Advice tailored to their individual needs and circumstances
Advice that is contextual to your local area
Advice that is of the highest quality written by legal experts
Advice that is clear, easy-to-read and understand
Advice that is consistent and up-to-date
Advice they can access at any time, from any internet-enabled device
Advice they can print or can email
Case studies
Read more about how AdviceAid has helped North Devon Council and Lewisham Council provide quality and consistent advice on their website:
AdviceAid is also available as a tool for advisers to be able to give clear, quality and tailored written advice. Powering your advice services with AdviceAid enables you to provide a consistent approach across platforms – reinforcing the support you are giving to customers.
* Steven Van Belleghem, The Self Service Economy (2013)
