Interactive adviceon your website...

AdviceAid SelfServ

Tailored, quality and consistent housing advice direct to customers on your website.

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The Homelessness Reduction Act has enhanced the duty of local authorities to provide advice to everyone with a housing problem. A key challenge is managing increasing demand, whilst ensuring those most at risk receive appropriate advisor support.
 
Imagine if the vast majority of applicants for advice were directed to a comprehensive self-service tool on your website. They required no input from any advisors or customer-support staff. Yet they received quality, tailored and consistent advice written by legal experts.

70% of customers expect your website to include a self-service tool*, accessible even when your officers are not.

AdviceAid SelfServ is a self-service application that is accessible from your website. It provides tailored, quality and localised housing advice in response to your customer’s needs and circumstances.

Advice covers tenant rights benefits, harassment, S21 notices, mortgage arrears, domestic abuse, rights of occupation, welfare reform, illegal eviction, rent arrears, housing disrepair and much more.

Adding AdviceAid SelfServ to your website will:

  • Enhance your online advice offering
  • Assist with the prevention homelessness and therefore save the council money
  • Save on adviser time
  • Remove the hassle of writing and updating the advice pages on your website
  • Ensure your website is always up-to-date with the latest advice with little or no maintenance needed by your team

Advice tailored to their individual needs and circumstances

Advice that is contextual to your local area

Advice that is of the highest quality written by legal experts

Advice that is clear, easy-to-read and understand

Advice that is consistent and up-to-date

Advice they can access at any time, from any internet-enabled device

Advice they can print or can email

Case studies

Read more about how AdviceAid has helped North Devon Council and Lewisham Council provide quality and consistent advice on their website:


North Devon Council
Creating a website fit for the Homelessness Reduction Act.


Lewisham Council
Creating a positive user experience.

AdviceAid is also available as a tool for advisers to be able to give clear, quality and tailored written advice. Powering your advice services with AdviceAid enables you to provide a consistent approach across platforms – reinforcing the support you are giving to customers.

* Steven Van Belleghem, The Self Service Economy (2013)

Optimised for mobile, tablet and desktop
Styled using the GOV.UK Design System
Branded to match your website and colour scheme
Quick and easy to setup
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