Your privacyis important...

Privacy Policy

Everything you need to know, in one place.


“Us” or “Our” or “We” or “Company” refers to Neatlines Ltd.

“You” or “Your” or “Client” refers to your organisation.

“AdviceAid” refers to the software and service provided and developed by Neatlines Ltd.

“Staff” refers to employees of Neatlines Ltd.

“Customer” includes those who have entered into a contract with us for the supply of AdviceAid and those who have subscribed for a trial of AdviceAid, in both cases in accordance with our Terms of Service.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time and we suggest that you regularly check this page to ensure that you continue to be comfortable with the measures that we are taking to protect your privacy.

This policy is effective from 21st May 2018.

The information we collect about you

This is information you give us about you and your staff and may include:

Name; organisation; email; phone number; job title.

This data may be supplied by you when you visit our website, sign up to our blog, use AdviceAid, or deal with us by email or on the phone.

Why we process your information?

Your information may be processed for the purposes of:

  • internal record keeping
  • in the performance and administration of the AdviceAid service
  • to operate our business and the AdviceAid efficiently
  • to provide you with information to improve your experience of the AdviceAid service
  • to notify you about new features, products, special offers or other information which we think you may find interesting
  • to notify you about changes to the Company’s service, AdviceAid, this Privacy Policy and the Terms of Service
  • maintaining back-ups of our databases.
The legal basis for processing

The legal basis for processing your information is:

  • because this is necessary in order for us to supply AdviceAid to you and perform our contract with you and/or taking steps at your request to enter such a contract;
  • because this is necessary for the purposes of our legitimate interests (or those of a third party).
Information sharing

We may disclose personal information when we believe it violates our Terms of Service, when it is required to assist with a lawful investigation or comply with the law, if we believe disclosure is necessary to protect our rights, or if some or all of the assets and operations of our business are or may be transferred to another party.

From time to time third-party service providers who assist us with our activities, such as hosting providers, backup service providers, and other IT or payment service providers, may also have access to personal information held by us and may use this information on our behalf.

To assist us in improving our products and services, we monitor aggregated data that is collected by AdviceAid and may share this with third parties collectively and in an anonymous way. This data will not reveal personal information.

We will not sell, rent or share your personal information with third parties in other ways without your consent unless we are entitled by law to do so.

By providing your personal information to us, you consent to us transferring this information to third-party IT providers, including our hosting and backup service providers.

We may also share your personal information with our partner organisation Neil Morland Housing Consulting Ltd. for marketing purposes.

Storage and protection

We may hold your personal information in electronic databases, such as or customer relationship management system.

Access and correction

You can request access to the personal information that we hold about you. We will provide this except in the limited circumstances in which we are permitted not to.

You may request amendments to the personal information we hold about you that is inaccurate or out-of-date. If you request that we delete your personal information, we will take all reasonable steps to do so unless we need to keep it for legal, auditing or internal business purposes.

Cookies and how they benefit you:

Like most applications, AdviceAid uses cookies to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:
  • Make AdviceAid work as you’d expect
  • Enables AdviceAid to remember your details so you don’t have to enter them each time you log in (if you so choose)
  • Remember your settings in AdviceAid
  • Improve the speed/security of AdviceAid
We do not use cookies to:
  • Collect any personally identifiable information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties

You can learn more about all the cookies we use below.

Granting us permission to use cookies:

If the settings on your software (your browser) that you are using to access AdviceAid are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Website Function Cookies:

Our own cookies
We use cookies to make our website work, including:

  • Determining if you are logged in or not
  • Remembering your search settings
  • Tailoring content to your needs
  • Remembering your preferences

There is no way to prevent these cookies being set other than to not use our site.

Third-party functions
Our site, like most websites, includes functionality provided by third parties. Disabling these cookies will likely break the functions offered by these third parties.

Turning cookies off:

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Doing so however will likely limit the functionality of ours and a large proportion of the world’s websites as cookies are a standard part of most modern websites.


If you have any questions about this Privacy Policy, please contact us at

Company Information

Neatlines Ltd
Kon Tiki
2 Frithfield Walk
Shepton Mallet
United Kingdom



Company Number: 10249063

VAT Number: 270809301

“We were attracted to AdviceAid as we could see that it was easy to use and we were keen to get advice in writing to all customers”

Sara Lomax - Housing Options Service Manager, West Suffolk

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