AdviceAid gives you three ways to deliver consistent advice...


Interactive advice on your website


Written advice to your customers


Guided advice at your fingertips

Why you need AdviceAid?

“We were attracted to AdviceAid as we could see that it was easy to use and we were keen to get advice in writing to all customers”

– Sara Lomax – Housing Options Service Manager, West Suffolk –

“The provision of comprehensive, tailored advice and information will play an important part
in delivering the housing authority’s strategy for preventing homelessness.”

– Homelessness Code of Guidance for Local Authorities –

Homelessness Reduction Act

AdviceAid covers...

Tenant rights
S21 notices

Mortgage arrears
Domestic abuse
Rights of occupation
Welfare reform

Illegal eviction
Rent arrears
Housing disrepair
and much more


Customers want their problems solved quickly, online and at a time to suit them. 70% of your customers expect your website to offer a self-service option.

SelfServ takes the cores elements of AdviceAid – tailored, quality and consistent advice – and gives it direct to customers on your website, 24 hours a day. SelfServ takes the customer on an interactive journey to ascertain their situation and tailor advice. A summary of advice can even be emailed directly to the user.

Designed for mobile, SelfServ uses design standards and is branded to fit seamlessly with your website.

Offer accessible, always available and cost-effective advice through AdviceAid SelfServ.

Available soon.



The Homeless Reduction Act has put an emphasis on councils to provide quality written advice either as an advice record or as part of a Personal Housing Plan.

AdviceAid Compose is an intuitive and easy-to-use module for advisers to search, collate and share written advice. Powered by up-to-date and quality advice written by Shelter, housing teams can adapt the advice for local contexts.

A powerful search tool helps you find the right advice which you simply drag and drop onto a blank advice record. Alternatively, use or adapt one of the pre-made templates enabling you to save time and offer the very best in structured and consistent advice for your customers.

Share your written advice easily as a PDF, email or by copying on to your case management system.

AdviceAid covers issues such as tenant rights and rights of occupation, benefits, harassment and illegal eviction, S21 notices, debt, rent and mortgage arrears, deposits, housing disrepair and much more.


With forever changing legislation and updated guidance, keeping your advisors and customer service staff’s knowledge up-to-date is a challenge for many councils. AdviceAid Knowledge provides a simple way of accessing comprehensive advice in an instant. Utilising the latest in web technology integrated with quality content from Shelter adapted for your area, your customer-facing staff have everything they need to provide tailored, quality and consistent advice from their computer or mobile device.

A written summary of advice given to customers can easily be shared with your customer or added to your case management system as a record.

As with the suite of AdviceAid modules, the advice in Knowledge is fully customisable for your local context and can be adapted to suit your business needs.

Coming soon.

The complete advice toolkit


Deliver consistent advice across your website, advisors and correspondence.


Clear and effectively communicated advice to support your customers.


Advice generated in seconds whether online, in writing, in person.


Advice generated by your customer's circumstances.


Written by the experts at Shelter.


Advice that is easy to understand, written in plain English.


Advice uniquely adapted to your local context and services.


Always up-to-date with the latest legislation and best-practice.

An Excellent Business Case

Spend less time writing advice and more time preventing homelessness.

1 module

£1000starting from, per annum
  • Choose either: SelfServ or Compose
  • Shelter Advice
  • Unlimited Users
  • Customised to your area
  • Easy setup and integration
Free Demo

2 modules

£1750starting from, per annum
  • Includes both SelfServ and Compose
  • Shelter Advice
  • Unlimited Users
  • Customised to your area
  • Easy setup and integration
Free Demo