AdviceAid gives you three ways to deliver consistent advice...


Interactive advice on your website


Written advice to your customers


Guided advice at your fingertips

Why you need AdviceAid?

“We were attracted to AdviceAid as we could see that it was easy to use and we were keen to get advice in writing to all customers”

– Sara Lomax – Housing Options Service Manager, West Suffolk –

“The provision of up to date, comprehensive, tailored advice and information will play an important part in delivering the housing authority’s strategy for preventing homelessness”

– Homelessness Code of Guidance for Local Authorities –

Homelessness Reduction Act

AdviceAid covers...

Tenant rights
S21 notices

Mortgage arrears
Domestic abuse
Rights of occupation
Welfare reform

Illegal eviction
Rent arrears
Housing disrepair
and much more


Customers want their problems solved quickly, online and at a time to suit them. The majority expect your website to offer a self-service option.

SelfServ takes the core elements of AdviceAid – tailored, quality and consistent housing advice – and gives it direct to customers on your website, 24-hours a day. SelfServ takes the customer on an interactive journey to ascertain their situation and tailor advice. The user is able to keep a written record for future reference.

Designed for mobile, SelfServ uses the GOV.UK Design System and is branded to fit seamlessly with your website.

Offer accessible, always available and cost-effective housing advice through AdviceAid SelfServ.

Please contact us if you would like to participate in our beta testing programme. Public release in Spring 2019.


There are clear benefits of putting housing advice in writing; either as a letter, advice sheet or as part of a Personal Housing Plan.

AdviceAid Compose is an intuitive and easy-to-use module for advisers to search, collate and share written advice. Powered by up-to-date and quality advice written by legal experts; housing teams can adapt the advice for local contexts.

A powerful search tool helps you find the right advice which you simply drag and drop onto an blank advice page. Alternatively, use or adapt one of the pre-made templates enabling you to save time and offer the very best in structured and consistent advice for your customers.

Share your written advice easily as a PDF, email or by copying in to your case management system.


Legislation, guidance and best-practice in housing advice is constantly updating. Advisors are already working with so much information – keeping that knowledge up-to-date is a challenge.
With increasing demand and reducing resources, councils are having to put a greater emphasis on using a range of advice channels. These include partner agencies; corporate customer services teams; and digital tools. With this diversity comes an increased risk of inconsistency and a reduction in quality. 
AdviceAid Knowledge is about empowering the workforce to provide guided advice, that is always tailored to the customers needs.
As with all the AdviceAid modules, Knowledge is fully customisable for your local context and can be adapted to suit your business needs.
Coming soon.

The complete advice toolkit


Deliver consistent advice across your website, advisors, partners and correspondence.


Designed to empower customers to resolve their own issues.


Advice generated in seconds whether online, in writing, in person.


Advice generated by your customer's needs and circumstances.


Advice written by legally trained experts, endorsed by Shelter.


Advice that is easy to understand, written in plain English.


Advice uniquely adapted to your local context and services.


Always up-to-date with the latest legislation and best-practice.

An excellent business case

Spend less time writing advice and more time preventing homelessness.

1 module

£1000starting from, per annum
  • Choose either: SelfServ or Compose
  • Written by experts, endorsed by Shelter
  • Unlimited users
  • Customised to your area
  • Easy setup and integration
Request a demo

2 modules

£1750starting from, per annum
  • Includes both SelfServ and Compose
  • Written by experts, endorsed by Shelter
  • Unlimited users
  • Customised to your area
  • Easy setup and integration
Request a demo