What others are saying about AdviceAid...

“Total no-brainer in terms of the high quality, up-to-date information you get for a relatively small amount. Nice to have a great website and not have to worry about it ensuring it’s updated all the time”
– Peter Shovlin, Head of Housing Options – Leeds City Council –

“Excellent and is really easy to use. It’s very straightforward and with a few clicks will navigate you to the right advice. Getting the right advice at the right time is vital.”
– Councillor Hussain, Cabinet Member for Homes and Neighbourhoods, Birmingham City Council –

“It is important that our Housing Options website provides really useful guidance and advice. AdviceAid helps us deliver interactive self-help, 24/7; as well as the flexibility that we can localise the information.”
– Richard Fowler – North Devon Council –

“The feedback I’ve had from colleagues on both SelfServ and Compose have been really positive and just what we needed.”
– Katie Voice, Housing Options Manager – Central Bedfordshire Council –

“AdviceAid was generally well received and praised for effectively triaging people to the right information without too many clicks.”
– Report by Fluent Interaction following user experience testing of Lewisham Council’s website –

“FutureGov is excited to see new tech solutions like AdviceAid being developed by individuals with service delivery experience. We need better tools to meet the needs of service delivery staff and their customers, where the traditional market is expensive and often failing them. “
– Sally Caldwell – Housing Director, FutureGov –

“We were attracted to AdviceAid as we could see that it was easy to use and we were keen to get advice in writing to all customers”
– Sara Lomax – Housing Options Service Manager, West Suffolk –

“It’s giving me the information that I actually want as opposed to irrelevant information and shows me the thing of value.”
– Customer – Lewisham –
SelfServ
Customers want their problems solved quickly, online and at a time to suit them. The majority expect your website to offer a self-service option.
SelfServ takes the core elements of AdviceAid – tailored, quality and consistent housing advice – and gives it direct to customers on your website, 24-hours a day. SelfServ takes the customer on an interactive journey to ascertain their situation and tailor advice. The user is able to keep a written record for future reference.
Designed for mobile, SelfServ uses the GOV.UK Design System and is branded to fit seamlessly with your website.
An effective way to ensure your website meets the requirements set out in the Homelessness Reduction Act.
Offer accessible, always available and cost-effective housing advice through AdviceAid SelfServ.
Compose
There are clear benefits of putting housing advice in writing; either as a letter, advice sheet or as part of a Personal Housing Plan. AdviceAid Compose is an intuitive and easy-to-use module for advisers to find and share written advice.
AdviceAid contains over 150 localised and easy-to-read advice sheets, written by a team of legal experts.
Finding the right advice is easy. Simply explore by topic or search by keyword, to find comprehensive advice for the vast majority of circumstances.
Share advice easily, either as a PDF, Word Doc, email or by copying into your case management system.
Knowledge
Legislation, guidance and best-practice in housing advice is constantly updating. Advisors are already working with so much information – keeping that knowledge up-to-date is a challenge.
With increasing demand and reducing resources, councils are having to put a greater emphasis on using a range of advice channels. These include partner agencies; corporate customer services teams; and digital tools. With this diversity comes an increased risk of inconsistency and a reduction in quality.
AdviceAid Knowledge is about empowering the workforce to provide guided advice, that is always tailored to the customers needs.
As with all the AdviceAid modules, Knowledge is fully customisable for your local context and can be adapted to suit your business needs.
Coming soon.
The complete advice toolkit
Consistent
Deliver consistent advice across your website, advisors, partners and correspondence.
Structured
Designed to empower customers to resolve their own issues.
Timely
Advice generated in seconds whether online, in writing, in person.
Tailored
Advice generated by your customer's needs and circumstances.

Quality
Advice written by the empathetic and legally trained experts at Neil Morland & Co.
Accessible
Advice that is easy to understand, written in plain English.
Local
Advice uniquely adapted to your local context and services.
Current
Always up-to-date with the latest legislation and best-practice.
An excellent business case.
If AdviceAid prevents only 1 household going into emergency accommodation, it has paid for itself! Available from £1250/year (excluding VAT).
Section 21 legislation is constantly changing.
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