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Deliver consistency across your advice channels with AdviceAid...

SelfServ

Interactive advice on your website

Compose

Written advice to your customers

s21check (free)

Navigate Section 21 legislation

Homelessness Reduction Act

We've got your advice duty covered...

Early advice & assessment
Threatened with eviction
Rent, affordability & money
Eviction
Relationship breakdown
Private renting

Homelessness duties & legal
Finding & securing a home
Disrepair & conditions
Domestic abuse & safety
Priority / vulnerable groups
and much more.

Join councils across England, who have chosen AdviceAid to deliver their housing advice duty.

SelfServ

Customers want their problems solved quickly, online and at a time to suit them. The majority expect your website to offer a self-service option.

SelfServ takes the core elements of AdviceAid – tailored, quality and consistent housing advice – and gives it direct to customers on your website, 24-hours a day. SelfServ takes the customer on an interactive journey to ascertain their situation and tailor advice. The user is able to keep a written record for future reference.

Designed for mobile, SelfServ uses the GOV.UK Design System and is branded to fit seamlessly with your website.

An effective way to ensure your website meets the requirements set out in the Homelessness Reduction Act.

Offer accessible, always available and cost-effective housing advice through AdviceAid SelfServ.

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Compose

There are clear benefits of putting housing advice in writing; either as a letter, advice sheet or as part of a Personal Housing Plan. AdviceAid Compose is an intuitive and easy-to-use module for advisers to find and share written advice.

AdviceAid contains over 200 localised and easy-to-read advice sheets, written by a team of legal experts.

Finding the right advice is easy. Simply explore by topic or search by keyword, to find comprehensive advice covering your Section 179 duty and more.

Share advice easily, either as a PDF, email or by copying into your case management system.

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Knowledge

Legislation, guidance and best-practice in housing advice is constantly updating. Advisors are already working with so much information – keeping that knowledge up-to-date is a challenge.

With increasing demand and reducing resources, councils are having to put a greater emphasis on using a range of advice channels. These include partner agencies; corporate customer services teams; and digital tools. With this diversity comes an increased risk of inconsistency and a reduction in quality.

AdviceAid Knowledge is about empowering the workforce to provide guided advice, that is always tailored to the customers needs.

As with all the AdviceAid modules, Knowledge is fully customisable for your local context and can be adapted to suit your business needs.

Coming soon.

The complete advice toolkit

Consistent

Deliver consistent advice across your website, advisors, partners and correspondence.

Structured

Designed to empower customers to resolve their own issues.

Timely

Advice generated in seconds whether online, in writing, in person.

Tailored

Advice generated by your customer's needs and circumstances.

Quality

Advice written by the empathetic and legally trained experts at Neil Morland & Co.

Accessible

Advice that is easy to understand, written in plain English.

Local

Advice uniquely adapted to your local context and services.

Current

Always up-to-date with the latest legislation and best-practice.

An excellent business case.

If AdviceAid prevents only 1 household going into emergency accommodation, it has paid for itself! Available from £1500/year (excluding VAT).

Discover how AdviceAid can save you time and money

Section 21 legislation is constantly changing.

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