Deliver consistency across your advice channels with AdviceAid...
SelfServ
Interactive advice on your website
Compose
Written advice to your customers
s21check (free)
Navigate Section 21 legislation
What others are saying about AdviceAid...
“Total no-brainer in terms of the high quality, up-to-date information you get for a relatively small amount. Nice to have a great website and not have to worry about it ensuring it’s updated all the time”
– Peter Shovlin, Head of Housing Options – Leeds City Council –
“Excellent and is really easy to use. It’s very straightforward and with a few clicks will navigate you to the right advice. Getting the right advice at the right time is vital.”
– Councillor Hussain, Cabinet Member for Homes and Neighbourhoods, Birmingham City Council –
“It is important that our Housing Options website provides really useful guidance and advice. AdviceAid helps us deliver interactive self-help, 24/7; as well as the flexibility that we can localise the information.”
– Richard Fowler – North Devon Council –
“The feedback I’ve had from colleagues on both SelfServ and Compose have been really positive and just what we needed.”
– Katie Voice, Housing Options Manager – Central Bedfordshire Council –
“AdviceAid was generally well received and praised for effectively triaging people to the right information without too many clicks.”
– Report by Fluent Interaction following user experience testing of Lewisham Council’s website –
“FutureGov is excited to see new tech solutions like AdviceAid being developed by individuals with service delivery experience. We need better tools to meet the needs of service delivery staff and their customers, where the traditional market is expensive and often failing them. “
– Sally Caldwell – Housing Director, FutureGov –
“We were attracted to AdviceAid as we could see that it was easy to use and we were keen to get advice in writing to all customers”
– Sara Lomax – Housing Options Service Manager, West Suffolk –
“It’s giving me the information that I actually want as opposed to irrelevant information and shows me the thing of value.”
– Customer – Lewisham –
We've got HRA S.179 covered...
Tenant rights
Benefits
Harassment
S21 notices
Mortgage arrears
Domestic abuse
Rights of occupation
Welfare reform
Illegal eviction
Rent arrears
Housing disrepair
and much more
Compose
There are clear benefits of putting housing advice in writing; either as a letter, advice sheet or as part of a Personal Housing Plan. AdviceAid Compose is an intuitive and easy-to-use module for advisers to find and share written advice.
AdviceAid contains over 150 localised and easy-to-read advice sheets, written by a team of legal experts.
Finding the right advice is easy. Simply explore by topic or search by keyword, to find comprehensive advice for the vast majority of circumstances.
Share advice easily, either as a PDF, Word Doc, email or by copying into your case management system.
The complete advice toolkit
Consistent
Deliver consistent advice across your website, advisors, partners and correspondence.
Structured
Designed to empower customers to resolve their own issues.
Timely
Advice generated in seconds whether online, in writing, in person.
Tailored
Advice generated by your customer's needs and circumstances.
Quality
Advice written by the empathetic and legally trained experts at Neil Morland & Co.
Accessible
Advice that is easy to understand, written in plain English.
Local
Advice uniquely adapted to your local context and services.
Current
Always up-to-date with the latest legislation and best-practice.
An excellent business case.
If AdviceAid prevents only 1 household going into emergency accommodation, it has paid for itself! Available from £1000/year.
Section 21 legislation is constantly changing.
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